The First Competence Services Advisors (SHB) complete their training
The Steinbeis Transfer Institute competence institute unisono (kiu) has joined forces with SteginkGroup- Akademie to offer older staff members certified training to become a Competence Services Advisor (SHB). The focus lies in reducing the physical stress placed on workers and at the same time offering a broader variety of alternative and challenging duties. The first course participants have now received their certificates.
The training program is part of a life phase-oriented staff development model offered by Trumpf GmbH + Co. KG from Ditzingen. The German Education Award was bestowed on the laser specialist for its staff training in 2017. Training was given to five service specialists, who now not only meet technical requirements of professionalism, but can also point to competence in terms of communication with customers and responding to client wishes and expectations. Importantly, they can now also “manage” their progressing age in their own field of work. Their rich experience allows them to act as fully trained and “acknowledged” role models, but also providers of ideas for their younger co-workers.